In December 2018, the Utah State Legislative Auditor General published an audit describing Utah HMIS data as "impossible to evaluate the state's success over time." The audit then details how Utah's HMIS data was inaccurate, incomplete, late, and in many cases, irrelevant.

Utah HMIS's Lead Agency's response was to start by overhauling our monitoring tool. The toolkit isn't perfect and has undergone several significant revisions since 2019, and it has required providers to spend dozens of hours responding to the questions we ask.

However, the new monitoring process has been vital in improving the system data quality, building relationships with our providers, and zeroing in on the root causes of the poor data quality results the audit found in 2018.

In December 2021, the Utah State Legislative Auditor General published a response to the 2018 Audit, where HMIS data quality was not identified as an issue of concern.

In this session, we will discuss what worked for us and what didn't as we built and rebuilt our monitoring process.